Frequently Asked Questions

We are committed to providing the highest standard of support and assistance wherever possible. If you still have any questions, feel free to Contact us.

Participants are required to have a working computer with a microphone and speaker installed.  No software needs to be installed before the training session however, we require an up-to-date web browser. For the best experience, we recommend downloading the latest Google Chrome browser. 

It is recommended that you confirm beforehand with your employer whether you will have the requisite access to the online platform and URL link if you are using a work computer for training. Please be advised that Odyssey Training assumes no liability in the event that such access is unavailable on the day. 

Our sessions are live and delivered by one of our expert facilitators at scheduled times. The training manuals you receive are the same for our online learning and face to face training. Our online sessions are delivered differently to suit actively engaging with you and maximising content in an online learning environment.

There are several 5 minutes stretch breaks and longer breaks for morning tea, afternoon tea and lunch.

If you are unsure of if online learning is suitable for you, we are happy to do a 5-minute demo to show you how it all works.

You will receive a certificate of attendance after the course.

Yes! We have launched online training courses. We offer a wide range of courses from computer, professional development, and leadership training.

Our Computer Training Courses are full day sessions which can range from 1 to 2 days.

We provide Professional Development Courses with the option of short half day (4 hour courses) and full day courses which can range from 1 to 2 days.

Lastly, our Leadership Development Courses are full day sessions which can range from 1 to 2 days.

 

If you are running late or are unable to attend your training course, please call us on 1300 793 951. 
We have a small fridge and microwave available for participants to use. All of our training facilities are located in the CBD with many lunch venues surrounding them. Please ask our staff if you would like some recommendations. 
Morning tea and afternoon tea are provided at intervals throughout the day for all full day public in-person courses. Lunch is provided for our Professional Development and Leadership courses only. 
The following included in our course fee for our in-house public training courses: 
  • Hard copy courseware 
  • eCertificate upon completion
  • Capped class sizes 
  • Post-course support for computer training 

 The following’s included in our course fee for our online public training courses: 
  • Digital copy of courseware and handouts
  • eCertificate upon completion 
  • Capped class sizes 
  • Live recorded copy of training session 
  • Post-course support for computer training 
All our training centres are centrally located, with access to Public Transport and Parking Facilities. Please see our individual training location maps for details.
Cancellation & Changes – Clause 11: To view full Terms and Conditions click here. (a) Subject to clauses 11(b) and (c), cancellations or changes to bookings for the Course by You must be made more than 10 Business Days before the Course date and time. Otherwise, You will be charged for the full amount of the Course. Without limiting the foregoing, any changes or cancellations for the relevant Course will incur the following fees and charges: (i) a 15% administration charge of the course fees for cancellations, changes or refunds; and (b) Cancellations and changes to bookings by You for Courses which are the subject of special promotion, special offer or discounted Course rates is not permitted. You will not be entitled to any refund for any cancellations of or changes in requested by You in respect of such Courses. (c) Cancellations or changes to bookings for Courses by You which we designate as Closed Group Courses or Inhouse Client-Specific Courses must be made more than 10 Business Days before the Course date and time. Otherwise, You will be charged for the full amount of the Course. Where you give notice more than 10 Business Days prior to the Course date and time, You will be required to pay 15% of the fees for the Course to Odyssey. Without limiting the foregoing, any changes or cancellations for the relevant Course will incur the following fees and charges: (i) such other amounts reasonably required by Odyssey in connection with: (A) Odyssey’s professional fees in connection with any customisation services or project-related costs which have been undertaken by; and (B) Odyssey’s travel, accommodation and out-of-pocket expenses in connection with the Course which are payable by or have been incurred by, Odyssey on or before the date on which You give notice of cancellation of or change to the Course. (d) All Courses are subject to minimum enrolment. Whilst Odyssey Training uses reasonable commercial endeavours to ensure that Courses are conducted on the scheduled dates, Odyssey reserves the right to change Course dates and times at any time and from time to time in its absolute discretion. Without limiting clause 8 of these Terms and Conditions, Odyssey Training shall not be liable to You in connection with any travel and accommodation costs incurred by You in connection with any persons attending the Course.
One of our friendly staff would happy to assist you! Our staff determine and advise on a case by case basses.  Please call us on 1300 793 951 or enquire by emailing us at sales@odysseytraining.com.au  
All of our Professional Development, Leadership Training, Microsoft Office and Adobe training courses can be delivered in-house at your venue. We have trainers located throughout Australia and can travel to regional and remote locations to deliver courses at a time that suits your operational needs. 
All of our professional development, leadership and computer training courses can be delivered in-house, at your venue, and customised based on your individual and organisational needs. Sending employees off site can be disruptive to operations. We have trainers located throughout Australia and can travel to regional and remote locations to deliver courses at a time that suits your operational needs. In-house training is a cost-effective option that offers the convenience of learning from qualified experts in the comfort of your workplace. 
In-House Training:
Please ensure that you arrive before 8.45am for registration. Below are the course times for all locations:
  • Professional Development Training 9.00 am – 4.30 pm
  • Computer Training Courses 9.00 am – 4.00 pm
  • Short and Sharp Training Courses 9.00 am – 1.00 pm

Online Training:
Course times vary depending on selected course. Please check course page for details. Please be aware Australian Day Light Savings will affect course times.

No, for all our scheduled courses held at our training centres we provide everything that you require.

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