Dealing with Difficult Customer Behaviours and Complaints
This course will help you deal with difficult customer service conversations and increase your chance of winning back unhappy customers.
1 day course
4.66  (510)
from
$540
Customer Service – Exceeding Expectations
This course will help you understand the fundamental principles of excellent customer service delivery, whether you communicate with customers in person, on the phone or via email.
1 day course
4.62  (393)
from
$540

Sales and Customer Service Courses Online

Today’s customers are savvier and more informed than ever. It’s essential that your customer service approach is adapted to these rapidly changing expectations. In order to provide good customer service, it’s important to understand what customers expect and which strategies work best to keep them satisfied.

Our current sales and customer services online courses cover topics such as dealing with difficult customer behaviours and complaints as well as exceeding expectations with customer service. Throughout the courses you will learn how to recognise negative customer behaviours, navigate difficult situations and find solutions that result in a win-win outcome.

You will be taught practical methods to be able to confidently deal with challenging customer conversations. Our sales and customer service courses online provide valuable training and information to help you deliver a better customer experience. Whether you’re delivering bad news or finding a solution for a customer complaint, our online courses can help make the communication process run smoothly.

When you complete our sales and customer services courses online, you will be taught by a knowledgeable facilitator in a live-streamed, interactive session. You will have the opportunity to ask questions and have discussions during the course. Since the courses are available online and are completed within one day, they will not waste any of your valuable time.

Browse our available sales and customer service courses online and secure your next session. If you have any further questions, don’t hesitate to call us on 1300 793 951 for more information.