Professional Development Courses

Professional development needs to be a crucial part of any organisation's itinerary. Odyssey Training provides a range of professional development training courses that allows your employees to complete professional learning through short courses, these are available at one of our classrooms, online or at your business location.

As an employee developing your career, completing professional development courses clearly indicates not just your proficiency in a specific area, but also that you’re dedicated to improving your career path and can lead to promotions and other career development opportunities down the path.

Our Professional Development Courses have an overall rating of

4.6

4.6 (1)

from 10664 reviews

Personal Development

Sales & Customer Service

Business Skills

Communications

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Personal Development Training Courses

Inner Management

Individuals with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress.

This course will give you tools and techniques to involve people’s emotions, as well as their minds.

This course will prepare you to understand and cope with the impacts change can have on you.

1 day course

from

$410

Resilience and Stress Management

This course will provide you with practical tools and techniques to help you identify your stressors and build your resilience.

Sales & Customer Service Training Courses

Dealing with Difficult Customer Behaviours and Complaints

This course will help you deal with difficult customer service conversations and increase your chance of winning back unhappy customers.

Customer Service – Exceeding Expectations

This course will help you understand the fundamental principles of excellent customer service delivery, whether you communicate with customers in person, on the phone or via email.

Business Skills Training Courses

Telephone Techniques

This course has been developed to give you the necessary tools and technical skills to make a positive impression, develop call opportunity and skillfully manage a range of behaviours.

4 hour days course

4.66 (145)

Writing Effective Emails

This course will provide you with the skills and knowledge to use email appropriately as a communication tool at work.

This practical course has been developed to help you record, compile and deliver quality meeting minute records that are accurate, clear and concise.

This course will help you prioritise effectively and achieve peak performance through practical time management tools that are easy to apply.

This course will help you ensure your reports are clear, concise and well structured.

Essential Skills for Personal Assistants

You will learn practical tools and techniques to empower you to develop your workflow, organisational and interpersonal skills, and to engage with people at all levels of business.

2 days days course

4.80 (286)

Project Management Fundamentals

This interactive and practical course provides tools, templates and step-by-step guidelines that anyone involved with project-based work can use to manage and implement the core phases underpinning every project.

Writing Skills for Business

As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This practical course will help you plan, organise and structure a range of business communication formats, whilst giving you the opportunity to expand your own personal writing style.

Whether you’re presenting in a formal or informal situation, this course will help you plan and present with confidence.

Communications Training Courses

Advanced Interpersonal Skills with DISC®

The DISC® Profile will help you to understand your communication and behavioural style better and bridge the understanding gap between yourself and others in your workplace.

1 day day course

4.50 (2)

Business Communication Techniques

The way we communicate in a business setting has a direct impact on the outcomes we achieve. Learn practical strategies to develop key business skills to enhance your interaction with others to achieve results.

Effective People & Communication Skills

This course will equip you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.

Influencing and Persuasion Skills

This course will give you the skills to present your case persuasively and an understanding of how the psychology influence works, so people are motivated on their own to do what you want them to do.

Dealing with Difficult Behaviour

This course will empower you to deal with difficult behaviours by recognising and understanding the intents behind them and responding assertively.

This course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.

This course will provide you with a greater understanding of what it takes to engage in principled negotiations and get the outcome both you and the other parties desire.

Business Skills Training Courses

Every individual and department within any type of organisation will benefit from stronger business skills. In an ever increasingly competitive market, it is becoming vital to develop and refine communications and process skills, in order to do any job role effectively.

Learn more about our Business Skills Training Courses contact Odyssey Training on 1300 793 951

Communications Training Courses

The communication skills training courses from Odyssey Training teaches concepts like how different personality types can influence communication, what your personal communication preferences are and more importantly use the skills you learn almost immediately after completing a course.

Learn more about our Communications Training Courses contact Odyssey Training on 1300 793 951

Personal Development Training Courses

Investing in personal development training courses for your staff is an investment by you to help them develop their careers. Allowing your team members to set and achieve personal goals will help them to realise and maximise their full potential in their careers.

Learn more about our Communications Training Courses contact Odyssey Training on 1300 793 951

Sales & Customer Service Training Courses

Sales and customer service teams are an integral part of any organisation. As these teams are commonly a primary point of contact between you and your customers they are perceived as a direct reflection on your organisation. Investing in training these teams leads to improvements in overall customer satisfaction and overall improvement in sales.

Learn more about our Sales & Customer Service Training Courses contact Odyssey Training on 1300 793 951

Choose Odyssey Training For Professional Development Training

Professional Development Courses. Secure a spot in one of our courses in Brisbane or Melbourne by booking online today. If you need to speak to someone directly, call Odyssey Training on 1300 793 951 - Monday to Friday from 8:30am to 5pm.