Business Communication Techniques

1 day course
5.00  (1 reviews)
What you will learn:
  • Distinguish and understand diverse communication styles to improve your effectiveness.
  • Practice enhancing your communication through effective listening and questioning techniques.
  • Apply the planning and facilitation techniques to ensure your meetings achieve outcomes
  • Consider your email communication and its impact on others in the achievement of results and the building of relationships.
  • Manage workplace interactions and foster working relationships up, down and across organisations.
What you'll get:
Workbook
Lunch and refreshments
Capped class sizes
eCetificate
Post Course Support
What you will learn:
  • Distinguish and understand diverse communication styles to improve your effectiveness.
  • Practice enhancing your communication through effective listening and questioning techniques.
  • Apply the planning and facilitation techniques to ensure your meetings achieve outcomes
  • Consider your email communication and its impact on others in the achievement of results and the building of relationships.
  • Manage workplace interactions and foster working relationships up, down and across organisations.
What you'll get:
Courseware and Handouts
Capped Class Sizes
eCertificate
Post Course Support
Download Info Brochure
Download Info Brochure
This course is ideal for

For anyone looking to improve their communication and business skills. Low to mid-level staff such as administrators looking to expand both their role and opportunities would benefit.

Online Training Prerequisites:

Participants are required to have a working computer with a microphone and speaker installed.  No software needs to be installed before the training session however, we require an up-to-date web browser. For the best experience, we recommend downloading the latest Google Chrome browser.

Topics covered in this training course

Evaluate your current skills and identify areas of development

Decide what you want to do and how you will get there by setting SMART goals

Learn to vary your style based on the person and situation

Identify the scaffolding blocks of communication, such as active listening and questioning skills

Minimise your barriers and improve your communication with others

Develop a style of communicating that enhances mutual respect and allows clear, open communication to take place

Be straight forward and honest in a respectful and professional way

Learn to vary your style based on the person and situation
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Need your training approved? Get a quote

Need your training approved? Get a quote
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5/5
“My expectations were definitely met. Thanks again Rachael for going a bit overtime to make sure we covered everything! ”
Carla, Jul 2020

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